Responsible Gaming

Harbour 33 Casino supports a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or manage stress. Set limits before you play, use only money you can afford to lose and take a break whenever gambling stops being enjoyable.

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Gamble responsibly

Responsible gambling means making informed choices and keeping gambling within limits that suit your personal circumstances. Before you begin, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost rather than an investment. Once you reach your limit, stop playing, even if you feel close to winning or want to recover a previous loss.

In this review

Gamble responsibly Account tools and personal limits Recognising gambling harm Finding support in Australia

Gambling outcomes are determined by chance. Previous results do not predict future results, and a game cannot be influenced by a winning or losing streak. There is no guaranteed strategy for winning. Avoid chasing losses, borrowing money to gamble or relying on gambling as a source of income. If gambling starts to affect your finances, relationships, work, study or wellbeing, take a break and consider seeking support.

Practical ways to stay in control

Only gamble with money you can afford to lose after essential expenses have been paid.
Set a spending limit and a time limit before you start playing.
Take regular breaks and avoid gambling when tired, upset, stressed or affected by alcohol or other substances.
Keep gambling money separate from household bills, savings and money needed for everyday commitments.
Do not borrow money, sell possessions or use credit to continue gambling.
Never try to win back money that has already been lost.
Do not gamble as a way to manage difficult emotions or financial pressure.
Keep your account details private and do not allow anyone else to use your account.
Review your gambling regularly and change your habits if they begin to concern you.

Promotions, game features and entertainment content should not be treated as reasons to gamble beyond your personal limits. Read the applicable terms before participating and make sure you understand any conditions that apply. A win is never certain, and losses may occur on any gambling activity.

Account tools and personal limits

Practical account tools can help you manage your gambling. Depending on the features available on your account, you may be able to set deposit, spending, loss or session limits, take a temporary break or request account closure. Select limits carefully and review them when your circumstances change.

Set limits before playing

Choose a maximum amount and playing period that fit comfortably within your budget. A limit is most effective when it is set before gambling begins, rather than during a session. If a limit is reached, do not try to bypass it by opening another account, changing payment methods or asking another person to gamble on your behalf.

Take a temporary break

A temporary break can give you time to step away from gambling and consider your habits. During a break, avoid looking for alternative gambling accounts or services. Use the time to focus on everyday activities, speak with someone you trust and consider whether independent support would be useful.

Close your account

If you believe you should stop gambling, request account closure through the account or support process available on this website. Closure may be appropriate when gambling is no longer enjoyable, is creating financial pressure or is affecting your relationships, work, study or health. Explain clearly that you want to stop or restrict your gambling so your request can be handled appropriately.

Account controls are helpful but are not a replacement for professional assistance. Do not open another account or use another person's account after requesting restrictions or closure. If you are finding it difficult to control your gambling, seek independent support as soon as possible.

Recognising gambling harm

Gambling harm can affect anyone and may develop gradually. Warning signs are sometimes difficult to recognise, particularly when gambling is kept private. Pause and review your behaviour if you are spending more time or money than intended, thinking about gambling throughout the day or feeling restless when you try to stop.

Gambling with money needed for rent, bills, food or other essentials.
Increasing the amount or frequency of gambling to achieve the same excitement.
Chasing losses or believing that one win will fix financial problems.
Hiding gambling activity, losses or transactions from family and friends.
Borrowing money or using credit to gamble.
Missing work, study, appointments or social commitments because of gambling.
Feeling anxious, guilty, irritable or low after gambling.
Arguing with people close to you about gambling.
Trying to stop or cut back but being unable to do so.
Selling possessions or neglecting responsibilities to continue gambling.
Using gambling to escape stress, sadness, boredom or other difficult feelings.
Returning to gambling soon after deciding to take a break.

If any of these signs apply to you, stop gambling and consider speaking with a qualified support service. You do not need to wait for a crisis, and you do not need to manage the situation alone. A trusted friend or family member may be able to help you make a plan, review your finances and stay accountable.

Protecting other people

Gambling accounts are intended for the registered account holder only. Never share login credentials or allow another person to gamble using your account. Parents, carers and guardians should take reasonable steps to prevent children and young people from accessing gambling services, including using suitable device controls and keeping payment information secure.

Finding support in Australia

Free and confidential gambling support is available in Australia through specialist counselling and community services. These services can help with gambling urges, financial stress, relationship concerns, emotional wellbeing and making a plan to reduce or stop gambling. Support may be available by telephone, online or in person, depending on your location and the service you choose.

You can also speak with your doctor, a qualified counsellor or another health professional. They can discuss your situation, help identify suitable support and refer you to services that meet your needs. If gambling has contributed to financial difficulty, consider contacting an independent financial counsellor before taking on further debt or making major financial decisions.

Support from people you trust

Talking openly with someone you trust can make it easier to change your gambling habits. You may ask them to help you set a budget, monitor your progress, remove access to gambling funds or attend a support appointment with you. Choose someone who will respect your privacy while helping you remain accountable.

Immediate safety concerns

If you or someone else is in immediate danger, experiencing a mental health emergency or thinking about self-harm, contact emergency services or an urgent crisis support service in Australia. Gambling should never place anyone's safety at risk.

Our approach

Harbour 33 Casino aims to provide clear information about responsible gambling and support customers who want to set limits, take a break or stop gambling. We may apply account checks, restrictions or other measures where required by applicable laws, regulations or our account terms. The responsible gambling settings available to you may vary, so review the options shown in your account and the relevant terms before playing.

For information about available account controls or to discuss a concern, use the support options provided on this website. Do not include sensitive financial or personal information in public comments or messages. Responsible gambling is a shared responsibility, and asking for help is a positive step.