Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Harbour 33 Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to these terms, as well as any additional rules shown for particular products, promotions or services.

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1. General terms

These Terms & Conditions apply to the Harbour 33 Casino website, related services and any account you hold with us. They should be read together with our Privacy Policy, Responsible Gambling information and any game, promotion or payment terms displayed on the website. If there is a conflict between these terms and a specific product or promotional rule, the specific rule may apply to that product or promotion.

In this review

1. General terms 2. Eligibility and account requirements 3. Deposits, play and withdrawals 4. Promotions, game results and prohibited conduct 5. Responsible gambling, privacy and service availability

Harbour 33 Casino may update these terms from time to time. Changes may be made to reflect legal or regulatory requirements, changes to our services, security improvements or operational needs. The current version will be made available on the website. Your continued use of the website after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the relevant services.

You are responsible for reading information presented on the website and for ensuring that your use of the services is lawful in the place where you are located. Access may be restricted where online gambling is not permitted or where we are unable to offer services.

2. Eligibility and account requirements

You must meet all applicable legal requirements before using Harbour 33 Casino. You must be of the minimum legal age required for online gambling in Australia and must not be located in a jurisdiction where access to the services is prohibited. We may refuse access where eligibility cannot be confirmed.

When opening an account, you must provide information that is accurate, complete and current. This may include personal, identity, age, location and payment information. You must update your details if they change. Providing false, misleading or incomplete information may result in account restrictions, suspension or closure.

Each player should have only one personal account unless we have expressly approved another arrangement. An account must be used only by the person whose name is registered on it. You must not allow another person to use your account, and you must not use an account belonging to someone else.

Keep your username, password and other security details confidential.
Use a strong password and take reasonable steps to prevent unauthorised access.
Tell us promptly if you suspect that your account has been accessed or used by someone else.
Do not sell, transfer, assign or otherwise make your account available to another person.
Co-operate with reasonable verification and security checks.

We may carry out checks before or after an account is opened, including checks relating to identity, age, location, payment methods, affordability, fraud, anti-money laundering obligations and responsible gambling. During a review, access to some features or funds may be limited where permitted by applicable requirements.

3. Deposits, play and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. You must not use Harbour 33 Casino to deposit or move funds on behalf of another person. Payment methods may be subject to separate conditions, availability requirements and verification procedures.

You should only deposit money that you can afford to lose. A deposit is not a loan and should not be used to manage financial difficulty. Before depositing, check the amount carefully and consider using any account controls or limits made available to you.

Games are played according to the rules displayed for the relevant game. You are responsible for checking the stake, game type, selected options and any applicable conditions before confirming play. Once a transaction or game action has been accepted by the system, it may not be possible to cancel or reverse it.

Withdrawal requests may be subject to account verification, payment checks, transaction reviews and any applicable legal requirements. We may require funds to be returned through an approved method connected with your account. Processing arrangements can vary according to the payment method and circumstances. We do not promise a particular processing period unless one is specifically stated for the relevant service.

You remain responsible for any taxes, duties or other financial obligations that apply to you in connection with gambling activity or winnings. You should obtain independent advice if you are unsure about your obligations.

4. Promotions, game results and prohibited conduct

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, entry requirements, expiry arrangements, qualifying activity, restrictions and any other conditions. You should read them before participating. If an offer has ended, is unavailable to you or has been withdrawn, it cannot be claimed unless the relevant terms state otherwise.

We may correct an obvious error in a promotion, game, account balance or transaction. If funds or benefits are credited to your account by mistake, you must notify us and must not use them. We may reverse an erroneous credit or adjust your account where reasonably necessary.

You must not misuse the website or attempt to obtain an unfair advantage. Prohibited conduct includes cheating, collusion, manipulating a game, using automated tools, exploiting software errors, interfering with security features, using another person’s payment method without permission, or engaging in fraudulent or unlawful activity.

Do not use bots, scripts or other automated systems to access or interact with the services.
Do not introduce malicious code, viruses or harmful material.
Do not attempt to bypass account, location, age or responsible gambling controls.
Do not use the website to launder money or support criminal activity.
Do not harass staff, other players or service providers.
Do not copy, modify, redistribute or commercially exploit website content without permission.

Where we reasonably suspect prohibited conduct, fraud, a breach of these terms or a legal or security risk, we may investigate and take appropriate action. This may include refusing a transaction, restricting features, suspending an account, cancelling an affected transaction or closing an account, subject to applicable law.

5. Responsible gambling, privacy and service availability

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget and time limit before you play, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. Never chase losses and never gamble with money needed for everyday expenses.

Harbour 33 Casino may provide tools and support options designed to help you manage your play. These can include deposit or spending controls, time reminders, account breaks, self-exclusion and access restrictions. Information about available options is provided in our Responsible Gambling materials. If gambling is affecting your finances, relationships or wellbeing, stop playing and seek support from an appropriate Australian service or qualified professional.

Personal information is handled in accordance with our Privacy Policy. We may collect, use, store and disclose information where necessary to provide services, process payments, verify accounts, prevent fraud, meet legal obligations, maintain security and support responsible gambling. Please review the Privacy Policy for more information about your rights and choices.

We aim to keep the website and games available, secure and accurate, but uninterrupted access cannot be guaranteed. Services may be unavailable or limited because of maintenance, technical faults, internet or telecommunications issues, software problems, security events or circumstances outside our reasonable control. We may change, suspend or discontinue a feature where necessary.

To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, interruptions to networks or devices, unauthorised access resulting from your failure to protect account details, or errors caused by information supplied by you. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian law.

If you have a question, notice an error or wish to raise a complaint, please use the support channels made available on the Harbour 33 Casino website. We will review concerns in a reasonable manner and may ask for information needed to investigate. These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights and protections available to Australian consumers.